Contact Us

Our dedicated customer service team is available to assist you with any inquiries, concerns, or technical issues you may encounter while enjoying our gaming platform. We are committed to providing prompt, professional support to ensure your experience meets the highest standards of Australian online gaming regulations.

Multiple Support Channels

We offer various communication methods to accommodate your preferences and urgency of your inquiry. Our multilingual support team operates in compliance with Australian Consumer Law and responsible gambling guidelines.

  • Live online chat available 24/7 for immediate assistance with account queries, payment issues, and technical support
  • Email support at [email protected] for detailed inquiries requiring documentation or comprehensive responses
  • Phone support at 1800-555-789 during business hours (9 AM – 11 PM AEST) for urgent matters

Response Times and Support Categories

Our customer service framework ensures timely resolution of all player concerns while maintaining strict confidentiality standards required under Australian privacy legislation.

  • Account verification and withdrawal requests processed within 24-48 hours
  • Technical issues and gameplay disputes addressed within 4-6 hours
  • General inquiries typically resolved within 2-4 hours during peak periods